Privacy Policy

Last updated: September 28, 2025

At FaithPal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and services. By using FaithPal, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect your email, name, gender, and voice conversations to provide spiritual guidance. Optional information includes relationship status and parish affiliation for personalized guidance and parish contributions. We also collect basic app usage data to improve our service.

2. How We Use Your Information

We use your information to provide spiritual guidance, manage subscriptions, personalize content based on your profile, track usage for billing, and improve our service. We do not sell your data.

3. Data Retention and Deletion

• All spiritual discussions remain confidential
• Voice conversations are stored securely with a 30-day retention policy
• Conversations older than 30 days are automatically deleted to protect your privacy
• Account information is retained while your account is active
• You may request deletion of your account and all associated data at any time
• After account deletion, some anonymized usage data may be retained for service improvement

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for voice conversations
• Secure data transmission using TLS/SSL protocols
• Encrypted storage of personal information at rest
• Regular security audits and vulnerability assessments
• Strict access controls limiting data access to authorized personnel only
• Enterprise-grade cloud infrastructure with 99.9% uptime reliability
• Multi-layer security architecture with intrusion detection and prevention

5. Third-Party Services

To provide you with a secure, reliable, and feature-rich experience, FaithPal integrates with trusted third-party service providers. These services enable critical functionality including:

• Payment Processing: Secure in-app purchases and subscription management through Apple's App Store
• Cloud Infrastructure: Reliable hosting, data storage, and content delivery networks
• Authentication Services: Secure user identity verification and account management
• Subscription Management: Billing operations and subscription lifecycle management
• Real-Time Communication: Voice conversation infrastructure with end-to-end security
• Voice Technology: Advanced text-to-speech and natural language processing capabilities
• Analytics Services: Anonymized usage analytics to improve app performance and user experience

All third-party providers are carefully vetted for security, compliance, and data protection standards. They have access to your information only as necessary to perform specific tasks on our behalf and are contractually obligated to protect your data in accordance with their privacy policies and applicable data protection laws. We do not permit these providers to use your personal information for their own purposes or to share it with other parties.

6. Payment Information

We do not collect or store payment card information. All payment processing is handled securely by Apple through the App Store. We only receive information about your subscription status and renewal dates.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from promotional communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us at contact@i5labs.ai

8. Children's Privacy

FaithPal is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using FaithPal, you consent to the transfer of your information to the United States, which may have different data protection laws than your jurisdiction.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. Do Not Track

FaithPal does not currently respond to "Do Not Track" browser signals. However, we limit tracking to essential service functionality and do not engage in cross-site tracking or behavioral advertising.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you via email or through the app.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: contact@i5labs.ai
Website: faithpal.ai

We aim to respond to all privacy-related inquiries within 30 days.